bat399 is committed to handling your personal information responsibly, transparently and in accordance with applicable data protection standards. This Privacy Policy explains exactly what data we collect, why we collect it, how we use it and what rights you have over it.
This Privacy Policy ("Policy") is issued by bat399, the operator of the website available at bat399.cam and all associated mobile interfaces and services (collectively, the "Platform"). References to "bat399", "we", "us" or "our" in this Policy refer to the Platform operator. References to "you", "your" or "User" refer to any individual who accesses or registers on the Platform.
bat399 takes data privacy seriously. This Policy sets out the types of personal data we collect from Users, the purposes for which we process that data, the parties with whom we may share it, and the rights you hold in relation to your data. Please read this Policy carefully alongside our Terms & Conditions. By using the Platform, you acknowledge that you have read and understood this Policy.
bat399 collects the following categories of Personal Data from Users:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, phone number, city of residence (e.g. Karachi, Lahore) | Registration & account updates |
| Financial Data | Payment method details, deposit and withdrawal history, PKR transaction amounts | Deposit / withdrawal processing |
| Transaction Data | Betting history, stake amounts, winnings, bonus usage, game activity | Ongoing account activity |
| Device & Technical Data | IP address, browser type, device model, operating system, session duration | Platform access |
| Usage Data | Pages visited, features used, click patterns, time on site | Ongoing browsing activity |
| Communications Data | Support chat logs, email correspondence, complaint records | When you contact support |
| Responsible Gambling Data | Deposit/loss limits set, self-exclusion status, session time settings | When tools are activated |
The majority of data we hold about you is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team or interact with Platform features such as responsible gambling tools.
When you access the Platform, we automatically collect Device Data and Usage Data through server logs, cookies and similar tracking technologies. This happens whether you are a registered User or an anonymous visitor. See Section 10 (Cookies & Tracking) for further detail.
We may receive data about you from third-party identity verification providers, payment processors (such as the networks used to facilitate PKR transactions), fraud detection services and analytics providers. Data received from third parties is used only in accordance with this Policy and the terms under which those third parties provided it to us.
We process your Personal Data for the following purposes:
bat399 processes Personal Data under the following legal bases:
bat399 does not sell your Personal Data to third parties. We may share your data with the following categories of recipient, strictly on a need-to-know basis:
Third-party companies that provide services on our behalf, including identity verification services, payment processing infrastructure, fraud detection technology, cloud hosting providers and customer support platforms. These parties are bound by data processing agreements and may only use your data in accordance with our documented instructions.
Where required to facilitate deposits and withdrawals or to comply with anti-money laundering screening, we may share relevant financial data with payment networks and compliance screening providers. Payment method references familiar to Pakistani users (such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah) are cited as contextual examples only and do not imply any endorsement or partnership.
We may disclose Personal Data to law enforcement agencies, courts or regulatory authorities where required to do so by applicable law, a valid court order or equivalent legal process.
In the event of a merger, acquisition or sale of all or part of bat399's business, Personal Data may be transferred to a successor entity, subject to equivalent privacy protections.
bat399 retains Personal Data only for as long as is necessary for the purposes described in this Policy or as required by applicable law. As a general guide:
When data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
bat399 implements technical and organisational security measures appropriate to the risk presented by our data processing activities. These include:
bat399 uses cookies and similar technologies to operate the Platform effectively and improve the User experience. The categories of cookies we use are:
These cookies are essential for core Platform functionality such as session management, login state, security tokens and load balancing. They cannot be disabled without impairing your ability to use the Platform.
Functional cookies remember your preferences — such as language settings, odds display format and responsible gambling tool configurations — so you do not need to re-enter them each session.
Analytics cookies allow us to measure Platform performance, understand how Users navigate the site and identify areas for improvement. Data collected by analytics cookies is aggregated and does not identify you personally.
You can manage cookie preferences through your browser settings. Disabling certain categories of cookie may affect Platform functionality. Consent for non-essential cookies is requested on your first visit to the Platform and can be updated at any time through the cookie preference centre.
Subject to applicable law, you hold the following rights in relation to the Personal Data bat399 holds about you:
Request a copy of the Personal Data we hold about you and information about how it is used.
Ask us to correct inaccurate or incomplete Personal Data held on your account.
Request deletion of your Personal Data where we no longer have a lawful basis to retain it, subject to legal retention obligations.
Ask us to pause processing of your data in certain circumstances, such as while a correction request is being considered.
Request a structured, machine-readable copy of Personal Data you have provided to us, where processing is based on consent or contract.
Object to processing of your data based on legitimate interests, including direct marketing communications. Marketing opt-outs take immediate effect.
To exercise any of the rights above, please contact us using the details in Section 15. We aim to respond to all data rights requests within 30 days. We may need to verify your identity before acting on a request.
The Platform is strictly for adults aged 18 or over — or the higher minimum age required by the operator or applicable licence jurisdiction. bat399 does not knowingly collect Personal Data from persons under the applicable minimum age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it and close the associated account.
If you believe a minor has registered on the Platform, please contact us immediately at the address provided in Section 15.
The Platform may reference third-party services in a contextual capacity — for example, payment methods familiar to Pakistani users such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. These references are provided for context only. bat399 does not control the privacy practices of any third-party service provider and is not responsible for how those parties handle your data when you interact with their services independently of the Platform.
Users are encouraged to read the privacy policies of any third-party service they choose to use in connection with their bat399 account.
bat399 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations or Platform features. Where a material change is made, we will notify registered Users by email or via a prominent notice on the Platform prior to the change taking effect. The "Last reviewed" date at the top of this page will always reflect the most recent update.
Your continued use of the Platform following notification of a material change constitutes your acknowledgement of the updated Policy. If you do not accept the updated Policy, you should cease using the Platform and request account closure as described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a privacy concern, please contact the bat399 data team. All privacy communications are handled in English and Urdu.
Contact email: [email protected] (plain text — not a clickable link)
We aim to acknowledge all privacy-related communications within 48 hours and to provide a substantive response within 30 calendar days. Complex requests may take longer; we will keep you informed of progress.
For general support queries — including account, deposit and betting questions — please visit our FAQ page in the first instance.
How we put your data rights into practice every day
Every page on bat399 — from login to deposit — is protected by 256-bit SSL/TLS encryption. Your personal and financial data is never transmitted in plain text, regardless of which Pakistani city you access the Platform from.
bat399 collects only the data genuinely necessary to operate your account, process transactions and comply with applicable obligations. We do not harvest data for resale or build advertising profiles beyond what is disclosed in this Policy.
bat399 does not sell, rent or trade your Personal Data to third-party marketers or data brokers. Your information is used solely for the purposes described in this Privacy Policy and nothing beyond that.
Access, correct, delete or port your data through a single support contact. We aim to respond within 30 days. Your rights are listed plainly in Section 11 — no legal jargon needed to understand what you are entitled to.
We do not keep your data indefinitely. Retention periods are set by the purpose for which data was collected and by applicable legal obligations. When retention periods expire, data is securely deleted or anonymised.
If you no longer want to receive promotional communications from bat399, opt out at any time through your account preferences or by contacting support. Opt-out requests are processed immediately — no waiting period or confirmation loop.
Four important points every bat399 user should understand
KYC verification is required before withdrawals are processed and as part of our anti-money laundering obligations. It protects both you and the integrity of the Platform. Documents are stored securely and only accessed by authorised personnel.
We use strictly necessary cookies to keep you logged in, functional cookies to remember your preferences, and analytics cookies to improve the Platform. We do not use third-party advertising cookies that track you across other websites.
Financial data related to PKR transactions is processed by payment infrastructure partners under strict contractual data protection obligations. bat399 does not store full payment card numbers on its own servers. Payment method references like Easypaisa and JazzCash are contextual only.
When we make material changes to this Privacy Policy, registered Users receive advance notice by email or through a prominent Platform notice. You will always have the opportunity to review and respond to changes before they take effect on your account.
Our FAQ covers common account, security and data queries. Or visit our homepage to explore everything bat399 has to offer Pakistani players — from PSL cricket markets to live casino games.